All repair requests go through your secure tenant portal — available anytime with photo upload. Most routine requests are scheduled within 1–3 business days.
Different situations require different responses. Use the path that matches what's actually happening.
Life-threatening situation or fire: call 911 first. Don't call us first.
Gas smell: leave the property immediately, then call SoCalGas at 1-800-427-2200. They handle gas leaks; we can't.
Property emergencies we handle:
Everything that isn't an active emergency goes through the portal. Include photos and details — the better the info, the faster we resolve.
Transparent process so you know what's happening at every stage.
Submitted through portal. Triaged for urgency within hours of receipt. You get an automatic confirmation with your work order number.
We review remotely first to rule out simple fixes. If a vendor visit is needed, we dispatch from our vetted network and you'll know who's coming and when.
Vendor performs the work. They check in with you to confirm access and timing. The repair is photo-documented so everyone has a record.
You confirm the repair is complete and working. We close the work order, save the documentation, and you're done.
The most common reasons repairs take longer than they should — and how to avoid them.