Everything you need to know about paying rent, repairs, lease renewals, moving in and out, deposits, pets, parking, and more. Don't see your question? Call us at 424-410-8008 — we respond within one business day.
All Landon Pacific tenants use the same secure online portal — no checks, no cash.
Through your tenant portal (AppFolio) at landonpacific.appfolio.com. Options:
Rent is due on the 1st of each month.
Rent is due on the 1st. Most leases include a grace period (typically through the 3rd or 5th of the month — check your specific lease). After the grace period, late fees apply per California law and your lease terms.
No. All rent payments are processed electronically through the tenant portal. This protects both you and the property owner — every payment is documented, receipted, and traceable.
Contact us immediately — don't wait. The earlier we know, the more options exist (payment plans, partial payments, etc.). Avoiding the conversation is the worst thing you can do — that's when late fees, notices, and eventually legal action escalate.
Call us at 424-410-8008 or send a message through your tenant portal.
Every payment generates an automatic receipt in your tenant portal under Payment History. Download or print anytime.
Per California law, source of income discrimination is prohibited. We screen all qualified applicants under the same criteria regardless of payment source.
Submit through the portal for routine issues. Call our emergency line for urgent ones.
Through your tenant portal anytime. Or use our repair request form. Include:
Routine repairs are typically scheduled within 1-3 business days.
Call the right number first. Some emergencies can't wait for us.
Life-threatening situation or fire — call 911. Don't call us first.
Gas smell or suspected gas leak — leave the property immediately, then call SoCalGas at 1-800-427-2200. They handle gas leaks; we can't.
Property emergencies we handle anytime at 424-410-8008:
Please don't use the repair form for any of the above — call so we can dispatch immediately.
Depends on urgency:
You'll receive updates through your tenant portal as the work order progresses.
Vetted vendors from our preferred network — licensed contractors, plumbers, electricians, HVAC techs, handymen. They're identified through our work order system, and you'll know who's coming before they arrive.
Wear and tear is normal and not your responsibility. Damage caused by negligence or misuse may be billed to you (with documentation). When in doubt, submit the request anyway and we'll determine responsibility together.
Only for cosmetic things (changing light bulbs, basic touch-ups). For anything mechanical, electrical, plumbing, or structural — please submit a request. Unauthorized repairs can void warranties, create safety issues, and lead to deductions from your deposit when you move out.
Most leases are 12 months. After that, conversion to month-to-month or renewal terms are discussed in advance.
Standard initial leases are 12 months. Some properties offer 6, 18, or 24-month terms — check your specific lease. After the initial term, leases typically convert to month-to-month unless you and the owner agree to a renewal.
We typically reach out 60-90 days before your lease end date with renewal options. If the owner is offering a renewal at a specific rent (which may include an allowable increase per California or local law), you'll have time to review and decide.
Depends on your property's rent regulation status:
All increases require proper written notice per California law (30 or 90 days depending on amount).
Yes, but there may be financial consequences (responsibility for rent until a new tenant is placed, lease break fees per your contract, etc.). Contact us as early as possible — sometimes we can find a replacement quickly which minimizes your exposure. Don't just abandon the property; that creates much bigger legal issues.
Subletting and short-term rental use (Airbnb, Vrbo, etc.) are not permitted under most of our leases. Doing so without written permission is a lease violation and can result in eviction. If you have a specific situation, contact us before doing anything.
All adult occupants must be on the lease. New roommates need to submit an application and pass our standard screening (background, credit, income, references). Once approved, we'll update the lease to add them.
The small stuff that matters.
Depends on the property — pet policy is set by the owner. Some properties allow pets with restrictions (size, breed, deposit, monthly pet rent). Some are pet-free. Your specific policy is in your lease.
Service and assistance animals are accommodated per fair housing law regardless of stated pet policy, with appropriate documentation.
Depends on the property. Some include dedicated parking (garage, carport, assigned spot). Some have street parking only (subject to LA permits, street sweeping, etc.). Your specific parking situation is detailed in your lease.
Specified in your lease. Typically:
Set up utilities in your name before move-in. We provide a list of providers and instructions in your move-in package.
Yes — short stays (a weekend, a week, family visiting) are normal and welcome. Extended stays (more than 14 consecutive days, or someone "staying with you") may require lease modification or roommate addition. When in doubt, ask.
Most modifications require written permission, especially anything that involves drilling, wiring, or replacing existing fixtures. Submit a request through your portal and we'll review with the owner.
Cosmetic changes (paint colors, hanging pictures, replacing showerheads) usually need written approval. Structural changes (anything affecting walls, floors, fixtures permanently) are typically not allowed without owner approval.
Full transparency on our screening process. Same criteria for every applicant.
Find a property on our Rentals page (or on Zillow, Apartments.com, Trulia). Submit an application through our portal — full application instructions here.
Standard application fee per California law (set by statute, currently capped). Covers the cost of background and credit checks.
Full screening:
Every applicant goes through the same process — fair housing compliant.
Typically 24-24 hours from complete application to decision, assuming all documents are submitted and references respond promptly. Some applications take longer if we're waiting on income verification or landlord references.
We evaluate the full application, not just one factor. Co-signers, additional deposits, or shorter lease terms can sometimes overcome specific issues — but each owner sets their own criteria. Apply honestly and we'll let you know what works.
Standard package:
Documented checklists, clear timelines, and proper notice protect both sides.
30 days written notice for month-to-month tenancies (per California law, more if a longer notice period is specified in your lease).
If you're under a fixed-term lease, the lease end date is your move-out date — unless you've requested an early termination (see "Can I break my lease early?" above).
Written notice — through your tenant portal, by email, or in writing. Make sure it's dated and identifies the property and your intended move-out date. Keep a copy for your records.
We schedule a move-out inspection within a few days of your departure date. We walk through with date-stamped photos and compare against your move-in inspection. We document:
The big ones:
We send a checklist 30-60 days before your move-out to help.
Per California law, your deposit (or itemized statement of deductions) must be returned within 21 days of your move-out date. We aim to send earlier when possible.
Normal wear and tear: minor scuffs on walls, slight carpet wear in walkways, faded paint after 2+ years. Owner pays.
Damage: holes in walls, broken fixtures, stained or burned carpet, missing appliance parts, pet damage. Tenant pays.
California law is specific. We follow it.
Call us at 424-410-8008 (Mon-Fri, 9 AM – 5:30 PM
Sat · 9 AM – 12 PM · Sun closed) or message us through your tenant portal. Real response from our team, within one business day.